FAQs

Frequently Asked Question (FAQs)

Welcome to our FAQ section. We understand that when it comes to luxury, every detail matters. This page is designed to provide quick, clear answers to the most commonly asked questions about our products, services, and policies. Whether you’re inquiring about authenticity, shipping, returns, or care instructions, we’re here to ensure your shopping experience is as seamless and exceptional as the items we offer.

If you need personalized assistance, our client care team is always available to support you.

Are your products authentic?

Yes, Every item sold by Vireamour goes through a rigorous multi-point authentication process conducted by our in-house experts. We guarantee 100% authenticity for every product we sell.

Do you sell new or used products?

We specialize in *pre-owned luxury* items that are gently used, in excellent condition, or even brand new with tags. Each product listing clearly states its condition, along with detailed photos and descriptions.

How do I place an order?

You can place your order directly through our website or by contacting us via WhatsApp, Instagram DM, or phone. Our team is happy to assist you with product queries, styling tips, or payment options.

Is shipping available across India?

Yes, we offer *secure and insured shipping all over India*. Delivery times may vary depending on your location, but most orders are delivered within 3–7 business days.

Can I return or exchange an item?

Due to the nature of pre-owned luxury items, all sales are final. However, we’re happy to assist with concerns related to damage, incorrect orders, or quality issues. Please contact our support team within 24 hours of receiving your order.

Is my personal information secure?

Absolutely. We respect your privacy and use industry-standard security protocols to protect your personal and payment information. Your trust is important to us.